What happens after I book a hotel or tour
online?
Once you have booked online, you will be sent an automated response email that will
confirm we have received your booking. You will then be sent a voucher with all your booking details from
one of our customer care representatives.
What if I need
to cancel my booking?
You can cancel your booking, however there is a cancellation fee. Should
you wish to cancel your hotel booking depending on
how far in advance you cancel, the hotels have their own specific cancellation policies that are listed
on our site. Please refer to the policies on your voucher for further details.
I'm
travelling with kids and need extra beds in my room?
If you are travelling with children, we
can organize to have roll out beds put into the room depending on the size of the room. Alternatively
some rooms have a pull out couch. You can Email Us to enquire what room type would suit you best.
Can I get a non-smoking room?
Should you require a non-smoking room
please don?t hesitate to email us and request it. Most hotels offer rooms that are non-smoking but it is
then up to them to honour your request.
Are hotel rates per person or per room?
Hotel rates are per room per night basis. If you are two people, select a Double Occupancy
room and a Single occupancy room if you are travelling alone.
Are
rates inclusive of taxes and charges?
All rates are inclusive of taxes and charges. There
will not be any other costs!
What do I do if I have any additional questions or comments?
Should you have any additional questions or comments, please call us or you can also email us
at enquiry@choosedubai.com
Can I make reservations for more than one hotel room at a time?
You can book more than one hotel room by selecting the amount of rooms you wish to book. You
can also choose different room types.
Once I submit my booking is my reservation confirmed?
Once you have submitted your booking, your reservation will be confirmed and you will receive
a voucher for your booking.
How will I receive confirmation of my hotel reservation?
You will receive the confirmation of your booking via email. You will then need to print off
a copy and present it to the hotel when you check-in.
What happens if I want to amend
or cancel my reservation?
It is possible to amend or cancel your reservation. However there
are cancellation policies, please see the policies on your voucher for more information. Should you wish to make an
amendment to your booking, please email us as soon as possible.
What do I do when I get to
the hotel?
Upon arriving at the hotel, you will need to present a print out of the voucher
that was sent to you for your booking to the reservations desk. They will then assist you with checking
in to your room.
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